Shop Now. Pay Later.
1. What is QuadPay?
2.Why Should I Use QuadPay?
3. How Do I Sign Up For QuadPay?
4.Who Can Use QuadPay?
- Live in the US
- Be at least 18 years old
- Have a valid and verifiable mobile number
- Use a US credit or debit card to make a purchase
5. What Information Does QuadPay Ask For?
QuadPay will ask for your name, address, date of birth, a US mobile number, and a US debit or credit card for sign up. Additionally, QuadPay requires a mobile phone number and text message verification to get started instead of having a traditional username and password.
6. How Do I Check My QuadPay Orders or Account?
You can check current and past orders on the QuadPay Customer Portal. Simply log in to view your account by entering your mobile number or email address. Log into QuadPay's Customer Portal at the following link: https://customer.quadpay.com/login
Verify your information and get instant access to current or past orders, edit your information, add a payment card and view your payments.
If you need help accessing your account, please contact QuadPay Support directly at the following link to submit a request: https://help.quadpay.com/hc/en-us/requests/new
7.When Is My First Payment Due?
Your first payment of 25% of the total purchase price is due at the time of checkout. The remaining three payments will be billed automatically, every two weeks from the first payment date.
8. Can I Pay Off My Installments Early?
Of course! Simply log in to QuadPay’s Customer Portal and choose the order you wish to pay off early. You can access the portal at this link: https://customer.quadpay.com.
9. If I Return My Order, Will I Receive A Refund?
In cases where orders are return and a full refund must be issued, customers are only refunded the amount they have paid to-date via their installments. QuadPay will then cancel all future payments. Refunds can take 2-3 business days to process, depending on the financial institution.
Example: You make a $100 purchase. You pay the first initial installment of $25 at checkout. Later, the order is cancelled. A refund of $25 is issued, and the remaining installments (which total out to $75) will be cancelled by QuadPay.
10. How Do Partial Refunds Work With QuadPay?
When a partial refund is issued in cases such as one item is return out of several items, QuadPay will reduce the last installment amount by the amount that was refunded. If the refund amount is greater than the last installment amount, QuadPay will deduct the partial refund from your last and second to last installment - and so on.
Example: You make a $100 purchase. Each installment payment is $25 each. You pay the first initial installment of $25 at checkout. Later, JNCY Jewelers refunds $50 on your purchase. The value is applied to the last of their installments, and then to the next-to-last installment - and so on - until the entire refund amount has been applied. Below is a break down of what the refund(s) would look like.
- $25 - PAID.
- $25 - The second installment remains and is still due on the original due date.
- $25 - REFUNDED.
- $25 - REFUNDED.
11. What If I Have Issues Paying QuadPay?
Just be sure to notify QuadPay to avoid a late fee if your payment method is not up-to-date or if you can’t make your next payment. You may contact QuadPay by clicking here. Please note that QuadPay will determine whether or not a payment date change can be honored.
Installment payments are automatic, however, QuadPay will charge a late fee in certain instances such as if your payment cannot be processed because your debit card account has insufficient funds or your credit card is no longer valid.
In such instances, QuadPay will charge a $7 late fee after the first missed payment on each installment. If any installment goes past 7 days late, there will be a single additional fee per order of $7. If your payment is denied in error, you can contact QuadPay Support by submitting a request at https://help.quadpay.com/hc/en-us/requests/new.
12. What If I Change My Payment Method?
QuadPay associates your card with your order when you first complete the checkout process for that order. If you need to change which payment method is used for future installments, follow these steps to associate a different card with a given order. This will cause all further installments for that order to be billed against your new card.
- Log into the Customer Portal at https://customer.quadpay.com.
- Go to the Orders Page and click View Order for the order you would like to change.
- Click Edit next to the payment card.
- Select the card you’d like to use, and click “Use this Card”.
Note: You will need to repeat this process for each order you would like to change to a new card. If you would like to use a card not yet associated with your QuadPay account, you will need to add that card to your account first before associating it with the order.
13. Will I Be Notified By QuadPay Installments?
QuadPay notifies customers with payment reminders via SMS and email before each payment is due.